Key Data

Complaints / Cancellations

The percentage of complaints and cancellations is also extremely small each year.

In 2004, there was an average of one complaint per 500 customer contacts, i.e. a complaints quota of 0.2%.

The cancellation quota is the total number of cancellations received by all the DSA members as a percentage of all the orders placed by customers. Last year, there was only one cancellation for every 198 orders, meaning that the cancellation quota was 0.5%.