Household Survey: Main Results:

Customer satisfaction with Direct Selling

How satisfied have you been with the following aspects?

answers „completely satisfied“ and „satisfied“

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Perceived strength of Direct Selling are above all:

  • Security of payment transaction
  • Product quality
  • Punctuality of delivery 

All aspects get a positive assessment by the majority of respondents.

Room for improvement in after-sales service and price-quality ratio.

Prognos AG © 2005. Basis 1008 persons interviewed in Germany.

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deutsche Fahne

German Direct Selling Association

Bundesverband Direktvertrieb Deutschland - GUT BERATEN - ZU HAUSE GEKAUFT